How is the shipment done?
All our shipments are made by private courier service.
When will my order be processed?
All orders are managed and shipped from our Solsona store. Please allow additional time for your order to be processed during the holidays. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
When will I recive my order?
Mainland Spain and the Balearic Islands:from 5 to 7 working days. Rest of areas, up to 30 days.
The delivery times indicated are for guidance only. As it is a service offered by third parties, its delay does not imply the cancellation of the order or compensation.
IMPORTANT:any personalized product and any product that in the text indicates a different delivery time are excluded from these terms.
When will I receive my CUSTOM order?
Within a maximum period of 15 working days after you have agreed to the design (unless the product indicates another period).
If my order contains personalized and non-personalized products, when will I receive my order?
In this case, the shipment of ALL orders will be made when the personalized product is ready.
What happens if I am absent on the day of delivery?
If you are absent on the day of delivery, the transport company will try to locate you at the telephones you have indicated to arrange another time to make the delivery or facilitate the collection at its offices closest to the shipping address.
To make sure you have your order, remember to provide a shipping address where you know for sure that there will be someone to receive it and a contact telephone number.